Please arrive 10 minutes prior to your scheduled appointment time.
We strictly enforce our 24-hour cancellation policy. If you need to cancel your appointment you must do so at least 24 hours in advance. If you cancel with less than 24 hours notice, you will be charged a fee equal to 50% of the service you booked. If you do not cancel and fail to show up to your appointment, you will be charged the full price of the service.
If you arrive late to your appointment you risk the potential of a shorter float or complete cancellation of your appointment. We want all our guests to receive the best experience and get the most from their float. If we are unable to stay on schedule, everyone suffers. We want to be fair to all our guests and be considerate of their time.